Free shipping 
Affordable products 
Good tolerance 
Scientifically based 
High quality 
Frequently Asked Questions
Elan places great importance on a balanced relationship between daily nutritional intake and the daily need for dietary supplements under special circumstances. To achieve optimal results, all our products are scientifically tested and controlled to precisely tailor vitamins and minerals to your needs.
Elan meets all requirements and European directives for dietary supplements. Elan is manufactured in the Netherlands in accordance with the Netherlands Pharmacy Standard (NAN) and Good Manufacturing Practice (GMP).
All Elan products are manufactured with the utmost care. If you have any further questions, please contact Elan by sending an email to:
Elan's (medical) professionals are available to answer your question. Elan will do everything possible to process and answer your question as quickly as possible.
General
For secure and smooth payment processing, Elan partners with Mollie.
You can use various online payment methods with us, including the most common credit cards.
Payment by invoice or cash on delivery is not possible at Elan.
This is a deliberate decision. Our products are often used long-term. Therefore, we have structured our company to offer fixed and low prices.
By forgoing purchase by invoice:
- we keep our costs low
- accounts receivable management is eliminated
- we can keep our prices permanently competitive
This allows you to benefit directly from fair and transparent pricing.
Elan offers the following payment options:
Elan bank details
IBAN: NL68ABNA0425531740
In favor of WLSvital in Achterveld, Netherlands.
We deliver our products worldwide. The estimated delivery time depends on the destination country:
- Within the EU: 2 to 3 business days
- Outside the EU: 4 to 5 business days
- Worldwide: 6 to 8 business days
Shipments outside the EU and worldwide are considered personal imports for private use of a product available within the EU. Our products comply with all applicable legal regulations within the EU and are subject to the supervision of the Netherlands Food and Consumer Product Safety Authority.
Any import duties, local taxes, and VAT are the responsibility of the importing customer and not Elan.
Would you like to know the exact delivery time for your address?
Please feel free to contact us via the WhatsApp button at the bottom right of this page or send an email to [email protected]. We will provide you with a quick, personal, and reliable answer.
At Elan, you can return any ordered product free of charge within 15 days without giving any reason.
Return shipping is free of charge
In the unlikely event that you are not completely satisfied with an Elan product or delivery, you may return the unopened and undamaged packaging to us within 15 days of receipt. We will cover the costs for returning a product. Please contact Elan to register your return: [email protected].
After the return notification, we will send you the necessary information for returning the product. It is important that you include your own address details in the box or envelope so that we can identify who sent the returned package. Within five business days after receiving the returned package, we will refund the amount paid. You will always receive a confirmation by email.
Legal Guarantee
All products sold by Elan are covered by the legal guarantee. Legal guarantee means that a product must do what you as a consumer can reasonably expect from it. We ask you to handle the product with care during the cooling-off period. For health protection reasons, we cannot accept returns of opened products. In the unlikely event of a defect, you will of course receive a replacement or be entitled to a refund.
Change order
Have you placed an order, but something unexpectedly went wrong? Please contact Elan via: [email protected], and we will do everything we can to adjust your order to your wishes. If it is no longer possible to change or cancel an order, you can return the order to us free of charge within 15 days.
Change address or personal data
In "My Account," you can easily change your data under the "Account Information," "Billing Address," and "Shipping Address" tabs. In addition to your address details and personal data, you can also indicate here whether you wish to receive the Elan newsletter.
Depending on your health insurance provider and your coverage, your Elan dietary supplements may be reimbursed. You will receive an invoice with your order, which you can submit to your health insurance provider to check if your Elan dietary supplements are reimbursed. You can also contact your health insurance provider to inquire whether your health insurance covers Elan dietary supplements.
Elan places great importance on you, as an Elan customer, being completely satisfied with your order and its delivery. Should you unexpectedly not be entirely satisfied, we will gladly resolve the issue together with you.
By email
Send an email with your question or complaint to: [email protected], and you will receive a detailed answer to your question or complaint within one business day.
By post
Send a letter with your question or complaint to:
Elan Customer Service
Hessenweg 229
3791 PG Achterveld
Netherlands
You will receive a detailed response by post within 10 business days.
Arbitration board
Should Elan and you be unable to find a suitable solution together, the dispute can be submitted to the arbitration board. As a consumer, you can submit your complaint against Elan via:
https://www.degeschillencommissie.nl/consumenten/
In addition, it is possible to submit the complaint via the European ODR platform of the arbitration board.
Elan holds the Thuiswinkel Quality Mark, so you as a consumer can rely on reliable quality as well as safe and trustworthy purchases of Elan products in the webshop.
Secure and reliable distance purchasing
Products are increasingly purchased remotely. In a "distance contract," there is no physical contact between you as a consumer and the entrepreneur concerned. Due to these differing circumstances, additional rules apply. Companies affiliated with the Thuiswinkel quality mark comply with these laws and regulations.
Complaint
If a selling party does not comply with the law or, in your opinion, commits an unlawful act with which you disagree, you can submit a complaint via this form.
Mediation
The Thuiswinkel quality mark can check for you whether an online shop is acting in accordance with the law or has committed an unlawful act.
If necessary, the Thuiswinkel Quality Mark can appoint an independent arbitrator to make a binding decision regarding the conflict you have with one of our members.
Member Register
You can find Elan in the Thuiswinkel quality mark's member register via the link below:
http://www.thuiswinkelkeurmerk.info
