Privacy Policy of Elan, located at Hessenweg 229 in Achterveld.

Commercial Register: 67468640, effective as of July 4, 2024

Elan Privacy Policy

Privacy and Security

Your personal data. You provide it to us because it is necessary when you place an order. However, we understand that you may want to know why we ask for your personal data and what we do with it. We are happy to explain this to you here. If you still have questions after reading this page, please let us know via our customer service.

Use of Personal Data

By using our online store, you agree that we may collect, store, and process your personal data in accordance with our Privacy Policy. This data may include, among other things, your name, email address, phone number, browsing behavior, and purchase history. We use this information to improve your experience in our online store, provide customer support, and communicate with you about our services, promotions, and news. In addition, we may share your data with trusted third parties who assist us in managing our online store, conducting our business operations, or providing services to you, provided that these parties agree to keep this information confidential. Your data may also be used for analytical and marketing purposes to improve our offerings. We are committed to protecting your privacy and ensure that your personal data is handled securely and responsibly. You have the right to view, update, and delete your personal data at any time by contacting us.

Absolutely Secure

We store all data you entrust to us with absolute security. To do this, we use state-of-the-art technologies. Anyone who has no business with your data simply cannot access it.

Personalized

We often use your data to provide you with information and advice that is as personalized as possible. For example, we use data from your previous orders.

What else do we do with your data?

We use your data for various purposes. Below, you can find out what these purposes are. We use both the data you provide and data we collect ourselves, such as data about your visit to our website. Here is an overview:

• Delivery of your order

To process your order, we need your name, email address, shipping address(es), payment details, and sometimes your phone number. This allows us to deliver your order and keep you updated on its status. We also share your data with third parties when necessary for an order, such as delivery services and our distribution center.

• Your account

In your Elan account, we store the following information, among other things: your name, address(es), phone number, email address, delivery and payment details, as well as any information you provide. This is convenient because it means you don’t have to re-enter this information every time. We also store data about your previous orders and the reviews you’ve submitted. This makes it easy for you to find them again.

• Customer Service

You can contact us through our website. To help you quickly with any questions, we use your information and take notes that we save. This is helpful if you contact us again. In this way, you help us analyze and improve our services.

• Newsletters

You can subscribe to our various newsletters to stay up to date. We offer general and personalized newsletters. We compile the personalized newsletters based on your data, such as previous orders, to make the newsletter more relevant to you. If you no longer wish to receive newsletters from us, please unsubscribe. It’s that simple, isn’t it?

• Reviews

We really appreciate reviews. And so do our other customers. If you’d like to write a review, you can decide for yourself whether your personal information or your name should be visible to other visitors and whether we may contact you regarding your review.

• Improving our store and our service

We are constantly working to improve our service. That is why we may use your data to ask if you would like to participate in a non-binding customer or market survey. Sometimes, another party conducts this survey on our behalf. In that case, we will share your email address with that party. Of course, that party must also comply with our privacy policy. For example, your email address must be deleted once the survey is completed.

• Business customers and partner program

We also store contact information for our business customers and partners. If this information is personal data, we treat it exactly the same as we do for our other customers.

What don’t we do with your data?

We never use your data to show you different prices than we show other customers. All our customers see the same prices for our items and products. We also never sell your data to third parties.

Is your data incorrect, or do you have further questions?

If something is incorrect or you would like to view your data, please contact our customer service at: [email protected]. We will process your question or comment as quickly as possible.